Customer Engagement

Customer Engagement

Engage the right customer intelligently, so you can have a good lasting relationship.
Dynamics 365’s Customer engagement applications are built on Microsoft Power Platform.

The applications are:

  • Microsoft Dynamics 365 Sales: Go beyond sales force automation to better understand customer needs, engage more effectively, and win more deals.
  • Microsoft Dynamics 365 Customer Service: Built-in intelligence delivers faster, more personalized service and adds value to every interaction.
  • Microsoft Dynamics 365 Field Service: Built-in intelligence helps you resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences.
  • Microsoft Dynamics 365 Project Operations: Build trusted customer relationships and deliver outstanding project experiences by delivering profitable projects on time and within budget while increasing employee productivity.
  • Microsoft Dynamics 365 for Marketing: Find and nurture more sales-ready leads by moving beyond email marketing. Connect sales and marketing, automate processes, and make smarter decisions to maximize your marketing Return on Investment (ROI).

Organizations can leverage these applications individually and together to create powerful end-to-end relationships with their customers.

Customer Engagement

With Microsoft Dynamics 365 CE, you reduce costs, increase profitability, automate business processes, enhance your client relationships and satisfaction, and, ultimately, deliver return on investment (ROI).

 

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